Policy Details
This policy outlines TriVeer Technologies LLP's approach to cancellations and refunds across subscription software, one-time services, managed delivery, and project-based engagements.
1. Introduction
At TriVeer Technologies LLP, we are committed to building trusted client relationships through service quality, clear communication, and fair commercial practices. This Refund & Cancellation Policy is designed to explain when cancellations are permitted, when refunds may apply, and how requests are evaluated.
By purchasing any TriVeer product, subscription, implementation package, consultation, or project service, you agree to this policy along with the relevant proposal, statement of work, or master service agreement applicable to your engagement.
2. Cancellation Policy
Subscription Cancellation
Customers may cancel active subscriptions at any time through the designated account billing area or by writing to support. Cancellations stop future billing cycles; however, previously invoiced periods remain billable unless a refund is approved under this policy.
One-Time Services
One-time engagements (for example audits, setup packages, migration tasks, discovery workshops, or technical assessments) may be canceled before delivery begins. If work has already started, partial fees may be retained based on effort completed and resources allocated.
Project Cancellation
For milestone-based or fixed-scope projects, cancellation requests must be submitted in writing by an authorized client representative. Charges for completed milestones, approved change requests, procurement commitments, and reserved specialist allocation will still apply.
Client-Initiated Cancellation
If a client pauses, abandons, or cancels a project after kickoff, TriVeer reserves the right to bill for completed work, in-progress effort, and non-recoverable third-party costs. Delays caused by prolonged client inactivity may also trigger administrative closure and commercial settlement.
3. Refund Eligibility
Refund eligibility is evaluated using objective parameters, including service category, delivery stage, documented acceptance status, and contractual terms. A refund may be considered in the following representative situations:
- Duplicate payment or accidental double transaction for the same invoice.
- Billing error caused by incorrect charging logic or technical malfunction.
- Eligible cancellation within a clearly defined pre-delivery or trial window.
- Service non-delivery where TriVeer is unable to initiate promised work despite valid prerequisites provided by the client.
Refund decisions are not automated and depend on evidence submitted with the request. Supporting details such as invoice number, transaction ID, date of payment, and reason for refund accelerate resolution.
4. Non-Refundable Services
The following service categories are generally non-refundable once execution has started, resources have been assigned, or deliverables have been shared:
- Custom Software Development
- AI Model Training
- Website Development
- Digital Marketing Campaigns Already Executed
- Consulting Services Already Delivered
- Third-Party Software Licenses
- Domain Registration
- Hosting Charges
- Setup Fees
Any exceptions are granted solely at TriVeer's discretion, considering project context, contractual obligations, and the nature of work already completed.
5. Subscription Refund Policy
Monthly Plans
Monthly subscriptions are billed in advance for each billing cycle. Unless explicitly stated in a plan-specific offer, monthly payments are non-refundable after renewal. Clients can avoid future charges by canceling before the next billing date.
Annual Plans
Annual subscriptions may be eligible for pro-rated refunds only where this is explicitly mentioned in the contract or commercial addendum. If a refund is approved, it may exclude setup support, onboarding costs, consumed platform credits, and promotional discounts.
Free Trials
Free trial users are encouraged to evaluate service fit before paid conversion. Once a trial converts into a paid plan, standard billing rules and this refund policy become applicable.
Upgrade & Downgrade Policies
Plan upgrades typically take effect immediately, with prorated adjustments where technically supported. Downgrades are scheduled for the next billing period unless otherwise communicated. Refunds for previously used higher-tier periods are not guaranteed.
6. Refund Processing Time
Once a refund request is approved, processing is initiated within 5 to 10 business days. The final credit timeline depends on banking systems, card networks, and the original payment method.
- Internal review and approval: typically 2–5 business days.
- Payment reversal initiation: usually within 1–2 business days after approval.
- Bank or card settlement: generally 3–10 business days, subject to provider policies.
7. Payment Gateway Refunds
Refunds are credited to the original mode of payment used during checkout. TriVeer does not process cash reversals for digitally settled transactions except where legally required or explicitly approved under exceptional operational scenarios.
Clients should retain gateway receipts and transaction references. For failed or delayed reversals, our support team will coordinate with the payment processor to provide status updates and resolution guidance.
8. Exceptional Circumstances
TriVeer may evaluate refund exceptions where uncommon factors impact service viability, including prolonged platform outages, documented security incidents, force majeure constraints, or verified inability to deliver due to internal dependency failures.
Exceptional approvals remain discretionary and may involve alternate remedies such as service credits, replacement deliverables, subscription extensions, or revised implementation timelines.
9. Chargebacks & Disputes
We encourage clients to contact TriVeer support before initiating a chargeback. Most billing concerns can be resolved quickly through invoice verification and direct communication.
If a chargeback is filed, relevant service records, communication logs, agreement terms, delivery timestamps, and evidence of usage may be submitted to the payment institution for dispute resolution. Pending chargeback cases may result in temporary suspension of associated services.
10. Contact Support
To request cancellation or discuss refund eligibility, please contact our support team with complete transaction and service details. We recommend including your registered email, invoice number, payment date, and a concise reason for request.
TriVeer aims to respond to policy-related support requests within two business days and provide a clear next-step update after initial assessment.